Cool R Us, Inc A/C & Heating stands by our quick and professional service. If for any reason we do not respond within 24 hours of speaking to one of our professional technicians, we will waive our service diagnostic fee. That’s right! You will not have to pay us for coming out to see what is wrong with your heating and cooling system. We will still offer you the same fair and professional estimate to repair the problem, and it is up to you if you wish to use our services. We will not charge you for the diagnostic review of your system. Cool R Us, Inc A/C & Heating has a A+ rating with the Better Business Bureau and has zero customer complaints. They offer 24-7 same-day emergency service. They will gladly come to your home at any time. Cool R Us A/C & Heating’s owner, Lek Gjoka, arrived in the United States from Albania in 1999, speaking no English, with no money, and with no experience in the heating and cooling industry.